Support

How do I track my order?

The Savor Haus will send you an email confirmation once your order is ready for pickup. If you have any questions in the meantime, email us at info@thesavorhaus.com.

I did not receive my order confirmation email.

Please check your spam or junk folder first. If it is still not there after a few minutes, email us at info@thesavorhaus.com and we will help you sort it out.

Is your food gluten-free?

No, our food is not gluten-free.

Does your food contain peanuts?

No, our food does not contain peanuts. Please note, however, that we cannot guarantee a completely allergen-free kitchen environment.

Why can I not order just one fish fillet or one turkey leg?

Because of how long our food takes to prepare, every item has a strict minimum order of two. Preparing a single portion takes the same time and effort as a pair, so we do not offer single-item orders.

Do you deliver?

No, we do not offer delivery. All orders are pay-and-pick-up: you place and pay for your order online, and you pick it up in person.

How long does my order take to be ready?

Our food is slow-cooked to order in small batches, so orders typically take upwards of two hours to prepare from the time they are placed.

What if I am running late for pickup?

Please try to arrive within your provided pickup window. Orders that are not picked up within that window are considered forfeited, and no refund will be issued.

Can I cancel my order or get a refund?

Because each order is prepared fresh and to order, all sales are final once an order is placed. We do not offer cancellations or refunds after checkout.

How do I pay for my order?

Checkout redirects you to Stripe's secure hosted checkout page, where you enter your payment details directly with Stripe. The Savor Haus never sees or stores your card details.